The Wikipedia community is responsible for almost all decisions about article content and editorial disputes. There are detailed dispute resolution processes to help. In the vast majority of cases, disputes are resolved by the community, according to communally agreed policies and guidelines. For a guide to where to ask questions of the community please see WP:Questions. Routine editorial decisions are made by the Wikipedia community.
Volunteer response email allows certain problems to be examined by volunteers experienced in editorial and other matters affecting contributors and readers. The volunteer response team is good for cases where maintaining confidentiality is important. Notably, problems with biographies and other articles discussing living people, raised by the person concerned or their representative are always welcomed by the volunteer response team, if desired. Please note: the volunteer response team do not add links or information and rarely override Wikipedia communal decisions for example article deletions.
Instead of the article, I get a file download dialog.
You can search the Frequently Asked Questions if your problem is not listed, or use the WP:Questions article to find where to ask a questions or request advice.