Canada's formal act is referred to as Personal Information Protection and Electronic Documents Act (PIPEDA). The act establishes the the Privacy Commissioner of Canada as the ombudsman for addressing complaints.The Commissioner works to resolve problems through voluntary compliance, rather than heavy-handed enforcement. The Commissioner investigates complaints, conducts audits, promotes awareness of and undertakes research about privacy matters.
An individual can complain about any matters specified in the section 5 to 10 of the Act or in the recommendations or obligations set out in Schedule 1.