Passenger rights are the rights of passengers of public transportation. According to passenger rights regulations, a person may be entitled to compensation in the case of:

• injury or death
• delays
• damage or loss of luggage
• erroneous scheduling information

This covers various means of transportation, including

• airplanes
• trains
• buses
• ferries

Rail transport

European Union

Train passengers in the European Union are entitled to a 25% refund of the ticket price in the case of delays between 60 and 119 minutes. A delay of 120 minutes or more entitles them to a 50% refund.^[1]

United Kingdom

• 20% refund for delays of at least 60 minutes^[2]